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Terms & Conditions

Terms & Conditions

Please read the terms in full before you use this Website. Using the website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

  • All prices listed are in Ringgit Malaysia
  • Prices listed within www.yourstruly.com.my are valid for a maximum of 14days from the day or ordering, but are subject to change during peak periods and to accommodate the seasonal availability of the some flowers.
  • Product prices exclude the delivery charge. The charge for your selected delivery area can be viewed in the Delivery Info section of the site.
  • All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
  • The order that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full.
  • Product requests, we will try to fulfill all requests to the best of our ability. For simple requests like changing the color of the flower from say, red to white, just put it down in the Add Comments about your order and we will try to accommodate the request subject to the availability of the color. However, for more complicated requests, such as arrangements to your specifications, please contact us to find out if it would be possible. 
  • Products for delivery outside of Klang Valley (outside KL & Selangor) will be supplied and delivered by a florist from the Interflora Network.
  • When completing the order you shall be required to provide us with your complete personal details, the recipient details and all necessary payment details.
  • Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full recipient details and your contact telephone number or e-mail address so that we can notify you in the order that any delivery problems are encountered.
  • Delivery is valid with minimum purchase of RM80 and above in a order.
  • As soon as we receive your submitted order we will send an e-mail confirming your order details and advising you that your order is being processed
  • Please refer here
  • If you have any further questions or feedback, please contact our Customer Service Department, which is available Monday-Friday 9:00am-5:30pm, Saturday 9:00am-1:00pm
  • Email: info@yourstruly.com.my 
  • Phone Number: 603 2282 8688  

Thank you for your business !